Monitoring Operators when they face an emergency situation.īrink's Home Security Holding's Monitoring Department is an example to theĮntire company and it's Mission Statement: Creating Customers for Life.Ģ. With BHS's highest internal honors, the Life Saver Award and induction into theīHS Ring of Honor, which highlights the professionalism and calm demeanor of our As a result of her hard work and dedication, Ms. Opportunity to attend the awards ceremony, where she was able to meet Ms.īender. Robinson's quick response and professionalism provided the responding policeĭepartment enough information to save her life. This situation involved an armed home invasionīy a former boyfriend, who took Ms. The incident involved Julie Bender of Orlando, Florida, whoĬredits BHS for saving her life. The National Burglar and Fire Alarm Association for having quickly reacted in anĮmergency situation. This level of service and dedication by ourĮmployees is what allows us to provide our customers with an outstandingĮxperience on a typical day, or any number of days during the year whenĬircumstances beyond our control could cause an interruption to service.īHS's Monitoring Department was awarded the 2008 First Line of Defense Award by Operators volunteered to work overtime, including some operators volunteering toīypass days off to ensure our customers received the same high level of service Normal levels, while continuing to meet UL requirements without exception. Gustav and Ike, the Monitoring Department handled higher alarm volumes than Provided outstanding service during the peak of disaster. Partnering with emergency agencies, BHS Monitoring Department employees also Training and development, management, analysis and planning, and project managers. This was achieved through carefulĬoordination, planning, and testing by system testers, Information Technology, Which allows BHS to provide additional servicing options to its customers, wasĬompletely transparent to our customers. In late 2008, the fundamental platform to provide this level of service to ourĬustomers was upgraded to a state-of-the-art software package. Since there is the real possibility that a customer's life or property isĭepending on our operators' quick response and accuracy handling the situation. Standards set by the Underwriters Laboratories. Our operators routinely handle incoming alarms within theįirst 30 seconds of the alarm signal being received, which is well within the Each signal must be evaluatedĪnd then handled according to established department, agency ordinances andĬompany procedures. The Monitoring Department is uniquely responsible for handling 10M+ calls to andįrom subscribers and emergency agencies per year. Over 200 dedicatedĮmployees between two duplicative and redundant central stations provideĬontinuous alarm system monitoring in a 24/7 environment. The heart of BHS's operation is its Monitoring Department. Including over 23,000 20+ year customers, in the United States and Canada. (BHS, NYSE.CFL) provides residential andĬommercial security system monitoring services to approximately 1.3M customers, Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:īrink's Home Security Holdings Inc. Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Tell the story about what this nominated team achieved since the beginning of July last year (up to 500 words). Nomination Title: Brink's Home Security Holdings Inc.ġ. Nomination Sub Category: Customer Service Contact Center of the Year (Over 100 Seats) Nomination Category: Customer Service Team Categories Brink's Home Security operates in more than 250 metropolitan areas and services approximately 1.3 million customers across the Unites States and Canada. (NYSE: CFL), is one of the premier providers of security system monitoring services for residential and commercial properties in North America. Company: Brink's Home Security Holdings, Inc.Ĭompany Description: Brink's Home Security Holdings, Inc.
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